DOING BUSINESS RESPONSIBLY

We care about the way we do business and strive to be responsible in everything we do.

As the steward of a national asset, we have a duty to operate The National Lottery responsibly to ensure its sustainability for years to come. For us, that starts with our tens of millions of players. Without them, we wouldn’t be able to return around 95% of every pound spent on National Lottery games to winners and society. We have a responsibility to keep our players safe by preventing underage play and playing too much.

 

To this end, we shifted our focus during the year from player protection to an emphasis on healthy play. We developed a new framework with four key areas – player, product, place and leadership – through which we will achieve our ambitions to promote healthy play and make The National Lottery the safest place to play.

 

While healthy play is a top priority, it is not the sole strand of our commitment to doing business responsibly. We’re proud of the fact that corporate responsibility extends across every one of our teams and at every level of our business.

 

And, during 2019/20, we set out to expand our work in a wide range of areas – from the support we offer employees, the way we advise big winners and the work we do to address our environmental impact to the way we treat suppliers, the investment we make in the community and the training we offer to help identify signs of modern day slavery.

 

DOING BUSINESS RESPONSIBLY (pdf 728.22 kb)
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